AEGET is committed to providing users with a stable, secure, and efficient trading experience. To further enhance trading service quality, AEGET has officially launched the “Trading Protection Program”, providing dedicated protection support for individual cases where special circumstances affect users’ trading experience during the trading process.At the same time, AEGET encourages users to participate in product optimization. Users who identify and provide valid feedback on product issues may receive USDT rewards.
Campaign Period: August 10, 2026, 00:00 – March 31, 2027, 23:59 (UTC+8)
How to Apply: Contact Online Customer Support and submit screenshots of affected orders, UID, and relevant trading information to complete the compensation application.
1. User Feedback Rewards
AEGET encourages users to actively participate in product improvement by submitting trading experience suggestions or reporting product issues.After review and confirmation by AEGET that the feedback has optimization value, users may receive 10–50 USDT rewards.
2. Trading Protection Compensation
If users experience an impact on their actual trading experience due to the following special circumstances while participating in Futures trading, resulting in additional losses, AEGET will conduct a case-by-case review based on the actual situation.Eligible users may receive corresponding compensation, and users who meet the requirements may receive full compensation under applicable circumstances.
(1) Take Profit (TP) / Stop Loss (SL) Protection
If a user’s configured Take Profit (TP) or Stop Loss (SL) order is not executed properly or experiences execution delays after being triggered, AEGET will conduct a comprehensive review based on order records, execution data, and market conditions.Eligible users may receive corresponding USDT compensation.
Note: TP/SL Logic
(2) Order Execution Protection
If abnormalities occur during order submission, cancellation, execution, or position closing, causing the order not to be executed according to the normal process and resulting in an actual impact on the trading outcome, AEGET will conduct a comprehensive review based on order records, system logs, and market conditions.Eligible users may receive corresponding protection compensation.
(3) Position Management Protection
If users are unable to adjust positions, add margin, reduce positions, or close positions in a timely manner due to special trading scenarios, resulting in unexpected position risks, AEGET will conduct a comprehensive review based on position changes, order records, and market conditions.Eligible users may receive corresponding protection compensation.
Terms & Conditions
- Trading protection only applies to impacts caused by abnormalities in platform trading services or other special trading scenarios verified and confirmed by AEGET.
- The following situations are not covered by compensation:Losses caused by normal market fluctuations;Losses caused by users’ own operational mistakes;Inability to trade due to network conditions or device issues;Losses caused by users voluntarily choosing to maintain positions;Orders not executed due to reasons unrelated to the platform.
- If users believe their trading experience has been affected by special circumstances, they may submit an application and relevant supporting documents within 7 calendar days after the incident occurs.AEGET will provide corresponding protection support to eligible users after review and confirmation. AEGET reserves the right to reject late applications.
- By submitting a compensation application, users acknowledge that they have read, understood, and agreed to be bound by these campaign rules and the AEGET Campaign Reward Terms & Conditions.
- AEGET will conduct comprehensive reviews based on order records, trading logs, market conditions, and related data. AEGET reserves the right of final interpretation of this campaign and may adjust campaign rules, reward content, and distribution arrangements based on market conditions.
AEGET Team
July 24, 2026
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