OTC Buyer FAQ and Reminders

This article is intended to help AEGET users understand common questions and risks encountered during the OTC (Over-The-Counter) crypto buying process. It aims to improve transaction efficiency and reduce operational risks.

I. Frequently Asked Questions

1. Why can't I place an order?

Common reasons include:

- KYC not completed

- No payment method linked

- Account restrictions or abnormal status

- Reached the daily buy limit or T+1 withdrawal policy still in effect

Check your account status in the "Account Center" or contact AEGET support for assistance.

2. What is the payment time limit after placing an order?

Each merchant sets their own time limit, usually between 15 to 30 minutes. Please complete payment and click “I’ve Paid” within the countdown time or the order will be auto-canceled.

3. What if the merchant doesn’t release crypto after payment?

Please check:

- Did you click “I’ve Paid” on the order page?

- Did you upload a clear payment proof screenshot?

- Is the payment account name matching your KYC identity?

If the merchant delays beyond the time limit, you may click "Appeal" and AEGET support will intervene.

4. What if the payment fails or gets frozen?

If payment failed due to inappropriate notes or banking restrictions:

- Contact your bank for resolution

- Do not make repeated transfers

- Inform the merchant and negotiate a solution

If funds are frozen, contact the bank immediately and keep screenshots for support review.

5. Why can't I withdraw the purchased asset immediately?

According to AEGET’s risk control policy, assets purchased through OTC are subject to a T+1 withdrawal rule. You must wait 24 hours after buying before you can withdraw. This helps prevent illegal fund activities and ensures platform security.

II. Important Reminders

1. Use only your verified payment account

Do not use third-party accounts. Orders will be canceled and violators may face restrictions.

2. Avoid frequent order cancellations

AEGET monitors cancellation rates. High rates may lead to temporary trading restrictions.

3. Do not write sensitive terms in the payment notes

Avoid including words like “USDT,” “crypto,” or “Bitcoin” to prevent payment failures or fund freezing.

4. Communicate only within the AEGET platform

All communication must be conducted within AEGET’s built-in chat. Off-platform or private transactions are strictly prohibited.

5. Trade only with verified merchants

Verified merchants have passed platform audits and submitted security deposits. It is recommended to choose offers marked as “Verified Merchant.”

6. Contact AEGET support for help

If you encounter issues such as disputes, failed deposits, or account problems, contact our support team or submit a ticket through the Help Center.

For further assistance, explore more Help Center content or reach out to AEGET customer support. We are committed to delivering a secure and seamless trading experience for all users.