Withdrawal FAQ

1. What if my withdrawal hasn't arrived?

1.1 Check if your withdrawal request was submitted successfully and a TXID was generated.

1.2 Use a block explorer to confirm if the transaction has been confirmed on-chain.

1.3 If the status is 'Processing', please allow time for system completion.

1.4 If confirmed on-chain but not reflected in AEGET, contact customer support with details.

2. Common Reasons for Withdrawal Failure

2.1 Network congestion causing delay.

2.2 Incorrect address or unsupported network selected.

2.3 Missing or incorrect Tag/Memo (e.g., XRP, EOS).

2.4. Withdrawal amount below the platform's minimum limit.

2.5. Failed security verification or system risk control trigger.

3. How to Contact Support for Help

Please provide the following information:

- Coin and network type

- Withdrawal amount and time

- Withdrawal address and TXID

- Screenshots from the sending platform (if applicable)

- Tag/Memo information (if applicable)

4. Can I cancel a withdrawal request?

Once a withdrawal has been approved and broadcast to the network, it cannot be cancelled.

If your request is still under review or flagged, please contact support immediately.

5. Tips to Improve Withdrawal Success

5.1 Double-check the address and network before submitting.

5.2 Use the recommended network by your receiving exchange.

5.3 Avoid submitting during peak congestion hours.

5.4 Keep your account secure and ensure identity verification is complete.