Deposit FAQ

1. Check Your Deposit Status

1.1 Has a transaction hash (TXID) been generated?

- Log in to the sending platform and confirm the transaction is marked 'Completed' or 'Confirmed'.

1.2 Check blockchain confirmation using a block explorer (Tronscan, Etherscan, BSCscan).

1.3 Go to AEGET > Assets > Deposit History to confirm receipt.

2. Common Issues and Solutions

Issue 1: Incorrect deposit address or network - May result in loss of funds. Some cases can be recovered by request.

Issue 2: Missing or incorrect Memo/Tag - Contact support with TXID and proof to request recovery.

Issue 3: Deposit amount below minimum - Will not be credited and is usually unrecoverable.

Issue 4: Deposit confirmed but not credited - May be due to network congestion or system delay. Contact support if needed.

Issue 5: Deposit from non-verified account - AEGET only supports verified accounts. Funds may be frozen.

3. Submitting a Support Request

Please provide the following information:

- Coin name, network, amount, deposit address, TXID

- Transfer screenshot, wallet interface, and Tag/Memo (if applicable)

4. Can Mistaken Deposits Be Recovered?

Recovery options:

4.1 Incorrect Memo/Tag: Recoverable manually (fees may apply)

4.2 Wrong network: Possibly recoverable with technical assistance

4.3 Wrong coin/address: Usually not recoverable

4.4 Below minimum amount: Cannot be credited

5. How to Avoid Deposit Problems

5.1 Always double-check coin, network, address, and tag before sending;

5.2 Use fast networks like TRC20 or BEP20;

5.3 Avoid sending from unverified or smart contract addresses;

5.4 For new coins or first-time deposits, contact support before proceeding.

6. Contact AEGET Support

In urgent cases, contact AEGET support via:

- AEGET App: Go to 'My' > 'Online Support'

- Website: Click the chat icon on the bottom right

- Email: support@aeget.com