Merchant FAQ

To help merchants use the AEGET OTC features efficiently, the following are the most frequently asked questions and operational guidelines.

1. How to become an AEGET merchant?

Follow these steps to apply for AEGET OTC merchant status:

- Log in to the AEGET platform and go to [Buy Crypto] – [Merchant Onboarding], complete identity verification.

- Submit complete merchant information (including payment methods and ID documents).

- Pay the required security deposit (starting at 3000 USDT, adjustable based on merchant level).

- Once approved, you can start posting ads and trading.

2. What benefits do merchants receive?

AEGET merchants enjoy the following privileges:

- Ad publishing rights: Post buy/sell ads freely and manage pricing and volume.

- Dedicated customer support: Assigned manager for one-on-one support with transactions and appeals.

- Verified merchant badge: A verified badge appears next to your username to build trust.

- Early access to features: Priority access to new tools and platform functions.

3. Is there a fee to become a merchant?

There are no entry fees. However, a security deposit is required for risk control. The deposit is fully refundable if the merchant exits without violations.

4. How to set up payment methods?

Go to [Buy Crypto] – [My Payment Methods], and click "Add Payment Method" to bind bank cards, Alipay, or WeChat Pay. Ensure account names match your real name.

5. How to post ads?

Go to [Buy Crypto] – [Ad Management] – [Post Ad].

Fill in ad type, currency, pricing, limits, and payment methods. Ensure ad information is accurate and clear.

6. How to deactivate or reactivate ads?

In [Ad Management], select an ad and click “Deactivate” or “Reactivate.” Batch operations are supported.

7. How to handle orders?

- Orders appear in [Order Management].

- For buy orders: make payment and click “I’ve Paid.”

- For sell orders: verify payment and click “Confirm Receipt” to release crypto.

- Always verify the payer's name matches the order.

8. How to file a dispute?

If an issue arises, communicate with the user first. If unresolved, click "Dispute" on the order page and upload supporting evidence. AEGET will intervene promptly.

9. How many ads can a merchant post?

A merchant can post up to 2 buy ads + 2 sell ads simultaneously (total of 4 ads).

10. How are ads ranked?

Ad visibility is based on:

- Online status;

- Competitive pricing;

- Verified merchant status;

- System assessment of activity and order success rate.

11. How is ad posting limit calculated?

Your posting limit depends on your deposit and merchant level. To increase limits, raise your deposit or apply for higher-level verification.

12. What is the security deposit and when can it be deducted?

The deposit is part of AEGET’s risk control. It may be partially or fully deducted in the event of:

- Posting false or misleading ads;

- Order manipulation or delay;

- Verified user complaints.

See the “Deposit Terms” in the AEGET Merchant Agreement for details.

13. What actions can lead to merchant disqualification?

Merchants may be disqualified for:

- Publishing misleading or fraudulent ads;

- Refusing to fulfill orders, repeated disputes;

- Violating AEGET policies.

If disqualified, merchant rights are revoked and the deposit may be withheld. See the “Merchant Disqualification Policy” for specifics.