OTC Merchant Guidelines

To ensure secure OTC transactions and maintain a fair and stable trading environment, AEGET requires all verified merchants to strictly adhere to the following guidelines.

1. Fraud Prevention

Common Types of Fraud:

11. Bank Transfer Fraud

- Fake bank transfer screenshots: Fraudsters use edited images to simulate successful transfers and deceive merchants into releasing funds;

- Fake SMS notifications: Messages sent from unofficial numbers claiming payment success.

1.2 Alipay Fraud

- Nickname impersonation: Changing Alipay nickname to misleading content like “Transferred XXX to you”;

- Fake screenshots: No real transaction occurred, but fraudulent screenshots are provided;

- Payment requests: Fraudsters initiate a request matching the order amount to confuse the merchant.

1.3 WeChat Fraud

- Avatar and nickname spoofing: Using similar profile names/images to impersonate a buyer;

- Delayed payment settings: WeChat supports delayed transfers; merchants should confirm receipt before releasing crypto.

Prevention Tips:

- Always verify the actual receipt of funds via the official banking app, Alipay, or WeChat Pay. Do not rely on screenshots or SMS;

- Confirm the payer’s name matches the order details;

- Transfer funds to a secure bank account immediately after receiving payment.

If You Suspect Fraud:

- File a dispute on the order immediately and do not release crypto;

- Contact the buyer to cancel or complete the payment;

- If funds have already been released by mistake, contact AEGET support immediately to initiate account risk control.

2. Bank Account Freezing (Frozen Cards)

Common Reasons for Freezing:

- Involvement in telecom fraud, illegal gambling, or suspicious transactions;

- Abnormal transaction frequency or volume;

- Sensitive payment notes such as “Bitcoin” or “USDT”.

How to Prevent Freezing:

- Do not accept payments from accounts not owned by the buyer;

- Use separate cards for OTC trading and personal finance;

- Control transaction frequency and avoid repeated use of the same card;

- Replace collection cards regularly;

- Check if a card is active and unrestricted before using it.

If Your Bank Account is Frozen:

- Contact your bank to identify the reason and responsible authority;

- For judicial freezes, prepare and submit documentation:

•  Full transaction history (bank statements, platform records)
• Chat records with the buyer
• Proof of legitimate income or crypto asset source

3. Other Common Issues

3.1 Real-Name Verification

- Ensure payments are made from real-name accounts matching the buyer’s identity.

3.2 Insufficient Funds

- If temporarily unable to fulfill orders, take down advertisements to avoid cancellations or disputes.

3.3 Sensitive Transfer Notes

- If payment notes contain terms like “Bitcoin” or “USDT”, return the payment and note: “Wrong transfer”.

3.4 Optimizing Profit

- Profitability depends on your ad pricing and response rate. Adjust based on market trends.

3.5 Merchant Exit

- Merchants may exit the program anytime. If no violations are present, the deposit will be refunded within 7 working days.

Please follow these rules strictly to protect both your funds and the safety of OTC transactions. Contact AEGET support for any questions.